Frequently Asked Questions

Here you can find some of the most common questions we receive.

In any case, and if you have any doubts just get in contact.

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How long does the booking process take?

After receiving your booking, within 24h we will reply to your request.

To enter a room what do I pay?

To enter a room you have to pay one month of rent, one month of deposit and a 45€ admin fee.

I only stay 3 days, why do you charge a full month?

We only rent by full calendar months. If you stay 1 month and 3 days you will be charged 2 months in full.

What are the methods of payment accepted?

We accept credit and debit cards, PayPal, MBWAY, bank transfers and deposits.

Can I use more than one payment method to pay for a reservation?

Yes, you can.

How do I edit or remove a payment method?

Just use your profile on the website or email/phone us directly.

Do you provide a legal rental contract and monthly receipts?

Yes, we do.

Usually, the monthly receipts are sent every month after the 18th by email, you will have to download them from our server or they will be deleted within 2 months.

Do you provide a confirmation of reservation for VISA requests?

Yes, we do. Within 24h of the payment you can request us.

Booking Questions

What do I pay to reserve a room?

You pay one month of rent/deposit and whatever bank/credit card fees you get charged, depending on the method of payment.

What is the minimum stay?

It depends on the entry date, but it´s always one month. If you stay less than 1 month you are always charged a full month.

How do I cancel a reservation request?

Just use your profile on the website or email/phone us directly.

How do I check the status of my reservation?

Just use your profile on the website or email/phone us directly.

How do I find my reservation?

Just use your profile on the website or check your email.

When am I charged for a reservation?

As soon as the reservation is accepted.

Is the reservation refundable?

Unfortunately, the reservation is non-refundable.

Help on your reservations

What happens if my host cancels my reservation?

You will receive a contact with alternatives or we will proceed to do a full refund.

What should I do if I forgot something at a place I stayed?

Just use your profile on the website or email/phone us directly.

How do I share trip details with others?

Just use your profile on the website or email/phone us directly.

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